Privacy Policy

Information We Collect

When you submit a form, send an email or contact us by WhatsApp, we may collect your name, company, email, phone number, country, product requirements, quantity, files and messages.

We may also receive basic website usage data such as page visits, device type, referral source and approximate location through hosting, analytics or security tools.

How We Use Information

We use information to reply to inquiries, prepare quotations, review customization requests, develop samples, arrange orders, coordinate shipping, improve the website and protect business security.

We do not sell your inquiry information as a data product.

Sharing and Service Providers

Information may be shared with hosting providers, email tools, manufacturing partners, quality control staff, packaging suppliers, logistics providers and payment or accounting service providers when necessary for the requested service.

We ask relevant parties to use project information only for the purpose of supporting the inquiry, sample, order or shipment.

Retention

We keep inquiry and order information only as long as reasonably needed for communication, quotation history, production reference, after-sales support and business record purposes.

You may contact us if you want to update or request deletion of your business contact information, subject to reasonable business and legal retention needs.

Contact

For privacy questions or requests, contact DEDXC by email. Please include enough information for us to identify your inquiry or order record.