Frequently Asked Questions

DEDXC supplies wholesale press-on nails, nail tips, custom nail sets, application accessories and private-label packaging solutions. Available product options may include different shapes, lengths, colors, finishes, patterns and decorative elements.

We mainly work with press-on nail brands, beauty distributors, nail salons, Amazon sellers, Etsy sellers, Shopify stores, TikTok Shop sellers, influencer brands, subscription box companies, and gift or promotional product buyers. Startups and established brands are both welcome to contact us.

Product images, packaging images and basic marketing materials may be available for selected products. Customized photography, videos, model images and branded content may require additional fees and separate confirmation.

The minimum order quantity depends on the product, design complexity, packaging and customization requirements. Ready-to-ship or standard designs may support lower trial quantities. Fully customized designs and private-label packaging may require a higher MOQ. Please send us the product SKU, target quantity and customization requirements for confirmation.

For a faster quotation, please provide the product name or SKU, estimated order quantity, required nail shape and length, color or design requirements, logo requirements, packaging requirements, target market, delivery destination and required delivery date. Reference images or design files are strongly recommended for customized orders.

You can begin by submitting a quotation or sample request. Please include your company information, target quantity, product requirements and any reference images. Our team will review your request and reply with the next steps.

Yes. Existing samples and customized samples are available. Existing samples are normally suitable for checking product quality, material, size and workmanship. Customized samples can be produced according to your selected shape, color, artwork, logo and packaging requirements. Sample costs, production time and shipping fees will be confirmed before production.

Yes. Depending on the product, available customization may include nail shape, nail length, nail size, base color, pattern, artwork, glossy or matte finish, rhinestones, decorations, adhesive tabs, nail glue, accessory kits, logo and packaging. Please send reference images or design files to help us evaluate your requirements.

Yes. DEDXC supports OEM and ODM services for nail brands, wholesalers, distributors and online sellers. You can choose an existing design from our catalog or submit your own idea. Our team can assist with product selection, design adjustment, sample production, packaging and bulk manufacturing.

Yes. Private-label options may include custom logo printing, packaging boxes, product cards, instruction cards, logo stickers, inner trays, barcode labels, SKU labels, shipping carton marks and complete application kits. Packaging options depend on order quantity, printing process and packaging structure.

Sample time depends on the product and level of customization. Existing samples may be prepared faster, while customized samples require additional time for artwork confirmation, material preparation and production. The estimated sample schedule will be confirmed after the requirements are reviewed.

Bulk lead time depends on order quantity, product complexity, design approval, decoration process, packaging requirements, material availability and production schedule. Production normally begins after the sample, order details and payment terms have been confirmed.

Wholesale pricing depends on product quantity, nail material, shape and length, design complexity, printing or decoration, accessories, packaging, quality requirements and shipping method. Final pricing is provided after we review the complete project requirements.

Available payment methods will be confirmed in the quotation or invoice. Payment terms may vary according to order value, customization level and cooperation history. Production will only begin after the required payment and order details have been confirmed.

Yes. International shipping can be arranged according to the destination, shipment size, delivery schedule and customer requirements. Available methods may include express delivery, air freight, sea freight and delivery to a customer-appointed freight forwarder. Shipping costs, customs duties, taxes and import fees depend on the destination and agreed trade terms.

Yes. You may use your own freight forwarder. Please provide the warehouse address, contact person, receiving requirements and shipping marks before the goods are dispatched.

Quality checks may include material and component inspection, color and artwork inspection, nail shape and size inspection, surface and decoration inspection, quantity inspection, packaging inspection and final appearance inspection. Customized products will be produced according to the confirmed sample or approved production specifications.

Please contact us within the claim period stated in your order agreement. Provide the order number, product SKU, quantity affected, clear photos, unboxing video when available, shipping carton and label photos, and a description of the issue. We will review the evidence and provide a solution according to the confirmed order terms.

Customized, private-label and made-to-order products are generally not eligible for return because they are produced according to the buyer's approved specifications. If there is a confirmed manufacturing defect or the products do not match the approved specifications, please contact us according to the claims procedure.

Confidentiality arrangements can be discussed for eligible OEM and ODM projects. Customers should clearly identify confidential files, designs and project information before submission.